Privacy Policy

Last Updated: September 2023

LiveSurface Inc. ("Company," "we," "our") is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use and protect your personal information. By using our services and our website (the “Site”) and/or accepting this Privacy Policy and the Terms of Use during registration, you expressly consent to the collection, storage, use and disclosure of your personal information as described in this Privacy Policy.


• Definitions
• What Information Do We Collect?
• How Secure Is the Information We Collect?
• How Do We Use Your Information?
• To Whom May We Disclose Your Information?
• Legal Basis For Processing Personal Information Under General Data Protection Regulation (GDPR)
• Your Data Protection Rights Under General Data Protection Regulation (GDPR)
• Retention Of Data
• Disclosure Of Data
• Security Of Data
• How Do We Protect Children's Privacy?
• How Do We Use Cookies?
• How Can You Protect Your Account?
• How Can You Access, Review or Change Your Personal Information?
• Third Parties
• What Else Should You Know About Your Privacy?
• How Can You Deactivate Your Account or Edit Your Account Information?
• General


Personal Information
Personal Information means data about an individual who can be identified from such data (or from that data and other information either in our possession or likely to come into our possession).

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller
Data Controller means the natural or legal person who determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Information.

Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.



As mentioned above, “Personal Information” means any information that may be used to identify an individual, including, but not limited to, a first and last name, personal profile, a home or other physical address and an email address or other contact information, whether at work or at home. Currently, we do not require you to provide Personal Information in order to have access to the Site. However, if you decide to utilize the services we provide via the Site we may be collecting certain Personal Information about you including your name, email address, and other Personal Information.

In addition to Personal Information, we also may collect information related to your company, including company name and address (“Company Information”).

We collect IP addresses for site security and to help us understand how people use the Site so that we can improve the Site and our users' respective experiences. For similar quality reasons, we use "cookies." Cookies contain bits of information that websites transfer to your computer's hard drive for record-keeping purposes. Cookies can make the Web more convenient by storing information about your preferences on a site. Although we may assign your browser a cookie, the cookie does not tell us who you are. Only you can tell us that.

When you place an order for a product or service, we need to know the sort of information typically used for credit card transactions, such as your name, mailing and billing addresses, telephone number, and credit card number and expiration date. Gathering this information allows us to process and fulfill your order and notify you of your order status. We encrypt all of this information using Secure Socket Layers (SSL) technology. Note, however, that we do not store your credit information.

If you choose to provide us with your Personal Information on the Site, we may transfer that Personal Information within the Company or to our third-party service providers, but only to provide services on the Site.

Information that users provide through optional, voluntary submissions.

Electronic Bulletins.

The Company offers free electronic bulletins. These are voluntary submissions to receive our electronic updates, to participate in our message boards or forums, and to participate in polls and surveys. The Company keeps this information strictly confidential. We do not to share or distribute user information such as email address. Users may remove themselves from this mailing list by email request or by clicking unsubscribe on the link provided in our correspondence with you.

Solicited Suggestions, Ideas and Feedback.

The Company asks its users to contribute content to the Site such as ideas for new products and feedback about our products and content. If part of your suggestions, ideas or feedback contain personal information about you or another person, we will never share any of this information about specific individuals with any third party.


The Company operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers. The Company is committed to helping you to be able to easily find and order your objects while providing you with the best security and privacy available. Because you are agreeing to the collection and use of this information when you use our web site, we use Secure Sockets Layer (SSL) technology from Thawte(tm) and Verisign(tm) to encrypt all of your personal information. SSL is part of the strong security measures we use to protect the loss, misuse, and alteration of you information. Additionally, we use all of the latest security methods and fraud detection techniques to protect all information you entrust to us.

Payment transactions are conducted in a Secure Socket Layer (SSL) session, which encrypts all transaction data for transmittal in a format that helps reduce the chance of theft of the information. If you are using a current web browser (such as IE, Chrome, or Safari) all sales transactions on the Site will be fully encrypted and secure. If you use a relay or proxy you can make sure that your connection is secure by checking your browser’s lock indicator. Our servers are located in a secure, supervised environment.

Personalized areas of the Site are password-protected. Only you have access to these password-protected areas. Do not share your passwords with anyone. Company will never ask you for your password in an unsolicited phone call or email. If you are using a computer to which others have access, such as one in a computer lab, Internet cafe, or public library, always remember to log out, clear the cache and close your browser window when leaving the Site.


We will never resell or redistribute your Personal Information without your express permission. You agree that we may use your Personal Information to:
• provide the services and customer support you request;
• resolve disputes, collect fees, and troubleshoot problems;
• prevent potentially prohibited or illegal activities, and enforce our Site policies;
• customize, measure and improve our services;
• tell you about targeted marketing, service updates, and promotional offers based on your specific preferences (you can use the opt-out link provided at the bottom of these notices if you would prefer not to receive notices); and
• compare your information for accuracy, and verify it with third parties.

You also agree that we may publish and use Company Information on our website, including to identify you as a customer of LiveSurface. You may, however, request that we do not publish or use any Company Information on our website by sending an e-mail to

Sometimes we ask for Personal Information when providing special features and services. You do not have to give us that information, but without it, you may not be able to take advantage of those products or services. For example, you may not be able to gain access to certain areas of the Site unless you register and/or subscribe.


The Company will not disclose any Personal Information, except as set forth in this Privacy Statement. With the few exceptions that we explain here, we do not give, rent, lend, or sell individual information to our advertisers, although we may provide aggregate information.

If you choose to provide us with your Personal Information on the Site, we may transfer that Personal Information within Company or to Company's third-party service providers, but only to provide services on the Site. In addition, we may disclose your Personal Information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to i) comply with any applicable law, regulation, legal process or governmental request, ii) enforce our Terms of Use including investigations of potential violations thereof, iii) detect, prevent, or otherwise address fraud, security or technical issues, or iv) protect against harm to the rights, property or safety of the Company, its users, yourself or the public.


If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it.
We may process your Personal Information because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
To comply with the law


We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We may disclose your Personal Information in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Company
To prevent or investigate possible wrongdoing in connection with our service
To protect the personal safety of users of the Site or the public
To protect against legal liability


The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Information.
The right of restriction. You have the right to request that we restrict the processing of your Personal Information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Company relied on your consent to process your Personal Information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).


We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.



Your Web browser or email application automatically provides your Internet Protocol address ("IP address") to other computers with which you communicate over the Internet, so that they know where to send you information.

We receive an IP address each time you view one of our Web pages, because the browser automatically reports it to us. We also may store the IP address when you register with Company, post a message, or buy something from us.

We may use IP addresses for various purposes, including:
• Diagnosing service or technology problems.
• Assessing and maintaining system security.
• Studying how people use the Site and how we can improve it.


You must have cookies turned on to use this site. The Company places text files called "cookies" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

The Company mainly uses cookies to allow our customers to add items to their "cart", to travel to other pages within the Site, and then to return to find their basket contents intact. We do this by assigning a unique customer id to every user that puts an item in their cart. This customer id is then associated with a specific cart id in our database. Cookies are also used to keep a running subtotal of items in your cart, to remember which country you've specified during 'Sign In' or 'Quick Sign In' so that we can correctly estimate shipping times and costs, to keep your order information accurate as it is moved to our secure server, and to sign you in automatically next time you visit, should you select this option.

We also use cookies to keep users signed in and able to download certain files without having to sign in every time they wish to download.

If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.


While we do our best to protect Personal Information, Company cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are responsible for maintaining the secrecy of any password and/or account information. If your password has been compromised for any reason, you should immediately notify us and change your password. Please be careful and responsible whenever you are online, especially when using a computer that other people can use also.


To the extent that you do provide us with Personal Information, Company wishes to maintain accurate Personal Information. You may check your profile and add information, delete information or correct any incorrect information on your Profile & Settings. We do retain Personal Information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Site policies, and take other actions permitted by law.


If you follow links from our Site to others, you should be aware that you are doing business with those other sites, which have their own privacy and data collection practices. The Company has no responsibility or liability for these independent policies (and we may not even know what they are). For more information regarding a site and its privacy policies, check that site.


When you post information on our comment or message services or in similar public features on the Site, that information, along with your screen name, is visible to the public. Please remember that whenever you disclose Personal Information publicly that information can be collected and used by others. In short, if you post Personal Information online where people can see it, people will know that information and you may receive unsolicited messages from other parties in return.


If you want to correct or change information in your Personal Profile, or any other tidbits we have about you, please go to Profile & Settings and you will be able to make your changes right there.

If you want to make changes to your subscriptions, please email us at


We may amend this policy from time to time. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by means of a notice on our Site. If your questions are not answered online, you may write to us at: